ORDER POLICY

Your Experience is Important to Me

Above all else, I want you to love your purchase and overall experience with HLH. If you have concerns regarding your purchase, please feel free to reach out to me, via the form at the bottom of the page.

Prior to submitting your form, please make sure you have read through our order policy. Our policy is subject to change at any time and without notice.

Thank you!

Damaged Items or Sizing Issues

Damaged items or items that do not fit may be exchanged. If the damaged or ill fitting item(s) is/are no longer available in our stock, store credit will be given. Store credit will only reflect the cost of the item(s) at the time of purchase, shipping costs will not be included. 

If any items are damaged or ill fitting, you must let me know within 3 business days of receiving your item via the form below.

Tracking numbers will indicate the date delivered and this is what we will reference. For example, if an item is delivered on Monday (12/15) you will have until 11:59pm HST on Thursday (12/18) to notify me.

If I am notified after the 3 business days, item(s) will be not accepted for an exchange. It is your sole responsibility to contact me via the form below in a timely manner. Attempts to contact me via social media or email will not be accepted.

If the item is damaged, photos are required upon submitting the form. You will be notified via email if your item(s) qualify for an exchange.

Qualification for an exchange is at the sole discretion of Kamehana Lee. Kamehana reserves the right to accept or deny exchanges as she sees fit.

Upon acceptance of an exchange or store credit, the damaged or ill fitting item(s) must be sent back to us. Please see our shipping section for more details.

If an item or items is/are bought at a sale price or part of a discount/deal, the customer forfeits their right to exchange item(s) if it is damaged or does not fit.

By placing an online order, you are agreeing to the above policy and its terms.

Pop-Up or In-Person Event Purchases

If an item or items are bought at an in-person pop-up event it is all sales are final. It is the customer’s responsibility to check for any damages and to make sure the item(s) fits prior to checking out. Once the transaction is completed any item(s) cannot be exchanged or returned.

 

General Exchanges or Returns

Unless an item is damaged or does not fit (and was purchased online), all sales are final. Returns are not accepted.

By placing an online order, you are agreeing to the above policy and its terms.

Shipping

All orders are shipped from Maui, Hawai'i. Orders will be shipped within 1 to 3 business days after your transaction is processed. A tracking code will be provided to you once your order has been shipped. Once a tracking code is provided, we are no longer responsible for your order. It is the customer’s responsibility to verify that their shipping address is correct and that they are able to pick-up their delivery at the address provided.

If a package is sent back to us we will reship it once a new address is provided and a new shipping payment has been made. It is the customer’s responsibility to provide us with updated information and payment within 3 business days of us receiving an undeliverable package.

If you are exchanging a damaged item for a new item, please use a shipping method that is trackable and sturdy. Shipping fees will not be reimbursed for any items that are being exchanged. If an item is sent back without a tracking number we are not responsible for it and will not exchange or provide store credit for that item.